Apple will now let you buy parts to repair your own iPhone


FILE – iPhone models are displayed on March 5, 2022. (Photo by Sefa Karacan/Anadolu Agency via Getty Images)

Apple opened his Self-service repair online store, which offers manuals and parts for customers looking to repair their iPhones themselves, amid a movement to strengthen the “right to repair”.

The Business Wednesday announced the opening of the online store and said it will sell more than 200 individual parts and tools, including iPhone screws, cameras, screens, batteries and SIM card trays. Previously, Apple customers had to respond to the company’s repair department or an authorized independent repairer to fix the devices.

The self-service repair shop is specifically for customers with iPhone 12, iPhone 13, and iPhone SE (3rd generation), allowing those “who are experienced with the intricacies of device repair electronics” to do their own repairs at home.

Apple said the store is currently only available in the United States, but will expand to other countries later this year, starting with Europe.

To start the process, Apple pointed out that customers should first consult the repair manual for the product they wish to repair by visiting support.apple.com/self-service-repair. Then they can order the necessary parts and tools from the Apple Self Service Repair Store.

“Each genuine Apple part is designed and manufactured for each product, and undergoes extensive testing to ensure the highest quality, safety and reliability,” Apple said in a statement. “The parts are the same – at the same price – as those available from Apple’s authorized repair network.”

Customers can rent tool kits for a week for $49 with free shipping if they don’t want to buy them outright. In some cases, they will also receive a credit when returning a replaced part for recycling, the company said.

The company noted that “the vast majority of customers” do not have experience repairing electronic devices and said visiting a professional repair person with certified technicians “is the safest and more reliable to obtain a remedy”.

“Right to repair” movement

Why add the self-service repair shop? Apple said the move was part of its effort to further expand access to repairs as part of a growing “right to repair” movement, targeting everything from smartphones to video game consoles and even tractors.

Unavailable parts, instruction manuals and software and diagnostic tools, product design restrictions and software locks built into devices have made many consumer products more difficult to repair and maintain, regulators say and industry reviews.

On the other hand, many manufacturers have argued that repair restrictions are necessary to protect intellectual property, protect consumers from injury that may result from repairing a product or using an improperly repaired product, and protect against cybersecurity risks. Manufacturers say they could be held liable or damaged their reputation if independent repair shops fix faulty equipment.

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FILE – A person repairs a cell phone at a store in San Francisco, California, August 23, 2013. Photographer: David Paul Morris/Bloomberg via Getty Images

The U.S. Federal Trade Commission, the Biden administration, and state legislatures are considering regulatory changes that would make easier for Americans to fix their broken devices. In July, the FTC unanimously adopted a policy statement supporting the “right to repair” that promises enhanced enforcement efforts and could pave the way for new regulations.

“These types of (repair) restrictions can dramatically increase costs for consumers, stifle innovation, close business opportunities for independent repair shops, create unnecessary e-waste, delay timely repairs, and undermine resilience. “, FTC Chairman Lina Khan said in a statement in July. 2021. “The FTC has a range of tools it can use to eradicate unlawful repair restrictions, and today’s policy statement would commit us to moving forward on this issue with new vigor.”

A remedy directive was also included in an executive order that President Joe Biden also issued last summer, targeting what he said were anti-competitive practices in technology, healthcare, banking and other key sectors. economy.

This story was reported from Cincinnati. The Associated Press contributed.

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