KUALA LUMPUR: The non-functioning of facilities such as escalators and elevators at mass transit stations was due to several factors, including the delay in supplying spare parts, says Rapid Rail Sdn Bhd.
It said in a statement that this follows the temporary closure of the factory in Shanghai, China, due to shutdowns in the country.
Facility operations at its stations were 96.5 percent for elevators and 90 percent for escalators, with the maintenance and repair process to be completed in stages, he said.
He added that the maintenance of these facilities was to be fully completed by September 30 for the Ampang/Sri Petaling Light Rail Transit (LRT) route and the Kelana Jaya LRT and Mass Rapid Transit (MRT) Kajang route and by July 31 for the Kajang service. of monorail. .
“These expected completion dates depend on the current situation in Shanghai. A three-month period is required for the process of delivering spare parts from the original equipment manufacturer (OEM) in China.
“Rapid Rail is closely monitoring the supplier and contractor to expedite purchases and installations of spare parts,” he said Friday, May 20.
He was responding to a video that has gone viral on social media showing the difficulties faced by LRT commuters due to non-functioning elevators and escalators at Ampang Park LRT station.
Rapid Rail apologized and expressed regret for this issue.
The company said it was in the process of obtaining renewal permits and approvals to operate the facilities, which were due to reopen to passengers by Wednesday May 25.
“So to help passengers in need of specific assistance, the operations team will always ensure that station staff are more alert to provide prompt assistance,” he said.
Passengers could also approach the customer service counter or auxiliary police at the station for assistance, he added. – Bernama